To place an order, simply browse through our product catalog, select the item(s) you wish to purchase, and add them to your cart. Once you have finished shopping, proceed to the checkout page where you can review your order and enter your shipping and payment details. Finally, confirm your order to complete the purchase.
Frequently Asked Questions
What payment methods do you accept?
Why have I received an email saying the item I've ordered is out of stock?
We accept a variety of payment methods, including Cash On Delivery (COD) Credit/Debit Cards, UPI, Net Banking, Wallets and other popular online payment systems. At the checkout page, you'll be able to select your preferred payment option.
How long does it take to process and ship an order?
We strive to process and ship orders as quickly as possible. The processing time typically ranges from 1 to 3 business days. Once your order is shipped, the delivery time will depend on your location typically it ange between 5-7 days
Can I track the status of my order?
Yes, absolutely! Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and see its estimated delivery date. Simply enter the tracking number on our website or the courier's tracking portal to access the latest updates.
What is your return/exchange policy?Β
Refund Policy
β’ An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made
β’ In case of a refund to be claimed, kindly contact our customer care on +918866177254 or write to us on betalamarketing@gmail.com with the necessary images and videos related to your claim with subject line βRefund For β.
β’ In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
β’ Contact the customer care team on +918866177254 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
β’ Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
β’ A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
β’ Betala Fragrance will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.
Cancellation Policy
Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be cancelled once shipped from the warehouses and an amount of 40 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders)
Return Policy
In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.
How can I contact customer support?
You can reach out to us through various channels, such as Email - betalafragrance@gmail.com
Phone - +91 8866177254
Or Whatsapp Chat - +918866177254 Or +919023342177
Can I cancel my order
Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be cancelled once shipped from the warehouses and an amount of Rs. 40 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders)